How we work.

We’re friendly, intelligent and flexible.  We seek to coach and inspire, but we are also candid - if we think something’s wrong, we’ll tell you – we don’t do things we don’t believe in or that we don’t think will have the right impact. We’ll support and challenge you when it’s needed – always with the aim of doing what’s right for your business and your people so you can generate the business performance you want.

We use a range of powerful, proven tools and methods, and draw on over 20 years of experience to create a culture and people operations environment that is bespoke and works for your people and your business.

HRO Methodology



Understanding and assessing current state of play and the case for change.

  • HR audit/assessment
  • Handbook & policy review
  • Employee experience mapping
  • Existing cultural behaviour
  • Bespoke engagement, culture or process surveys
  • Coaching insights and profiling
  • Interviews
  • HR system and process reviews
  • People documentation review
  • HR team member shadowing


Designing bespoke people & culture solutions to deliver strategic transformation.

  • Designing Values or Culture Manifesto
  • Define People Strategy
  • Align culture to strategy
  • Bespoke engagement, culture or process surveys
  • Revamped employee handbook and culture decks
  • Define leadership development and manager training
  • Behavioural competency frameworks
  • Coaching and mentoring programmes
  • Develop employee value proposition (EVP)
  • Employee Experience framework 
  • Enhanced people processes and procedures
  • Bespoke HR document templates in your tone of voice


Building a roadmap to make desired actions effective, scalable and enduring.

  • New people/culture strategy implementation roadmaps
  • Embedding EVP and employee experience upgrades
  • Mentoring and coaching your internal team
  • Engaging communications roll out
  • Training and educating team members on new approaches
  • Upskilling leaders and managers
  • Progress and ROI monitoring
  • Iterative agile HR solution delivery

Ways we can work together.

We work with a range of businesses and in lots of different ways. We can scale up or scale down our services depending on what you need. That means everything from the type of work, to the amount of it.

We can deliver our services on an agreed retained services basis (typically part-time) on an interim or longer term engagement, or we can agree to a fully flexible adhoc provision where you pay only when you choose to use us.

Typically our services are provided  remotely, but we can discuss options for attendance at your work premises as part of our discovery and insights gathering sessions,  to deliver specific projects, or attend meetings in person.

Find out more about our pricing for our different support options below.

Get in touch to see how we can help you build a winning people and culture strategy for your business. Call or email us today.




London & South East


Privacy policy

This privacy policy sets out how HR Optimisation Ltd uses and protects any information that you choose to provide when you use this website. HR Optimisation Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. HR Optimisation Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: 25th May 2018. If you have any queries in relation to how we use your personal information, please contact

What we collect

No personal information has to be given in order to navigate around the HR Optimisation website. However, any information which you choose to provide via the website will be added to our marketing database and used by us for administration of our contact and client information and for marketing our services and events to those whom we believe will have an interest in these. On occasion it is possible that these messages will contain input from other companies or organisations with whom HR Optimisation Ltd is working, however HR Optimisation will never share your personal information with third parties without express permission. HR Optimisation Ltd may also store and use personal information which you have provided on the website or during email communications with us, during relationship management activities, provision of services and commercial administration. In all our dealings we abide by the principles of the Data Protection Act 2018 and General Data Protection Regulation 2018.

What we do with the information we gather

We require this information to understand your needs and provide you with our services, and in particular for the following reasons:

Law Enforcement

HR Optimisation Ltd may be obliged to provide personal information to law enforcement officials during the investigation of any alleged unlawful activities and we shall have no legal liability for disclosures of this kind.


We are committed to ensuring that your information is held securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information supplied to HR Optimisation online or via any other means is stored securely and HR Optimisation will take all reasonable steps to ensure that no unauthorised third parties may gain access to this database/documentation.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. Our website only uses cookies for anonymous page tracking, allowing us to improve your experience of our website. No personal data is collected.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

When you request information from us, or send an email enquiry, you will be given the opportunity to unsubscribe at any time, and cease receiving any further emails, by clicking on the unsubscribe link at the bottom of our emails. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you in line with the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please write to: If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. However, if you feel that any issue raised has not been adequately addressed, you can contact the Information Commissioner’s Office at